Your privacy is our
top priority

999bc collects certain specific information to provide the best possible service to its users. This data collection process is fully transparent and carried out on the basis of your consent.

1.1 Registration and Account Information

When you open an account at 999bc, we collect the following information:

• Full name, date of birth, and national ID number
• Email address and contact details
• Residential address and country
• Payment method details (bKash, Nagad, Rocket, bank account)
• Preferred language and currency settings

1.2 Automatically Collected Information

Some technical information is automatically recorded when you visit our platform:

• IP address and device identification details
• Browser type, operating system, and device model
• Date, time, and duration of each visit
• Page views, click patterns, and browsing activity
• Referral source and exit page information

999bc uses collected information only for lawful and transparent purposes. The main purposes for which we use your information are as follows:

2.1 Account Management and Verification

We use your personal information to verify your identity and maintain account security. This information is essential for ensuring responsible gaming and preventing unauthorized access to your account.

2.2 Financial Transaction Processing

Payment-related information is used to complete deposit and withdrawal transactions. All financial transactions on our platform are processed through secure SSL encryption.

2.3 Customer Support and Communication

We use your contact information to resolve your issues and send important updates. Our 24/7 live chat support team is always ready to assist you in Bengali.

2.4 Service Quality Improvement

We analyze user experience to further improve our gaming platform. Individual personal data is not identified in this analysis — only overall trends are observed.

2.5 Fraud Prevention and Security

We analyze log data and behavioral information to detect suspicious activity and ensure platform security. This is essential for the protection of all users.

999bc uses the highest industry-standard technology to protect user data. Our security infrastructure is organized across multiple layers.

3.1 Encryption Technology

All data transmissions are secured with 256-bit SSL/TLS encryption. Your payment details, login credentials, and personal information are always stored in an encrypted state.

3.2 Access Control

Only authorized personnel can access your information. Their access is recorded and regularly monitored. Any unauthorized access attempt is automatically blocked.

3.3 Server Security

Our servers are located in secure data centers and undergo regular security audits. Regular backups and a disaster recovery plan ensure your data is never lost.

3.4 Two-Factor Authentication

We offer Two-Factor Authentication to make your account more secure. Once enabled, unauthorized access to your account becomes nearly impossible.

999bc never sells your personal information or shares it with third parties without your permission. However, information may be shared in the following limited circumstances:

4.1 Payment Processors

To complete financial transactions, we share necessary information with bKash, Nagad, Rocket, and our banking partners. These partners also operate under strict confidentiality agreements.

4.2 Technology and Service Providers

We use certain technology partners to operate the platform. These include game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe) and IT service providers. They can only access information needed for specific purposes.

4.3 Legal Obligations

We may be legally required to provide information in response to a court order or a valid request from a regulatory authority. In such cases, we always follow the policy of providing only the minimum necessary information.

4.4 Fraud Prevention Agencies

We work with recognized prevention agencies to combat online fraud and money laundering. This cooperation is conducted in the interest of protecting all users.

999bc uses cookies and similar technologies that enhance your browsing experience and help improve the quality of our services.

5.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and security. The platform cannot function properly without them.
• Functional cookies: Used to remember your preferences such as language selection and game settings.
• Analytical cookies: Collect anonymous data to understand how the platform is used.
• Performance cookies: For measuring page loading speed and technical performance.

5.2 Cookie Control

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some platform functionality. See your browser's help section for more details.

999bc retains information only for as long as necessary. We consider legal obligations and business requirements when determining how long to keep data.

6.1 Active Account Data

All information is retained for as long as your account remains active. Transaction history, gaming activity, and communication records are kept throughout this period.

6.2 After Account Closure

Even after an account is closed, financial transaction records are retained for a set period due to legal and regulatory obligations. Once this period has passed, data is securely deleted or anonymized.

6.3 Special Circumstances

In cases of ongoing investigations, legal disputes, or regulatory reviews, relevant data is retained for as long as necessary. This period may vary depending on the circumstances.

Every user of 999bc has certain fundamental rights over their personal information. We respect these rights and help you exercise them.

7.1 Right of Access

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your data.

7.2 Right to Rectification

If your information contains any errors or is incomplete, you have the right to correct it. You can update your information yourself in account settings or get help through the support team.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, we may be legally required to retain information needed to fulfill legal obligations.

7.4 Right to Withdraw from Marketing Communications

You can unsubscribe from marketing emails or notifications at any time. Go to account settings to change your notification preferences or notify the support team.

7.5 Right to Lodge a Complaint

If you have any concerns or complaints about our privacy policy, you can contact our support team directly. We take every complaint seriously and aim to respond promptly.

Some data may be processed on servers located in different countries in order to provide global services. In such cases, we ensure that:

• All parties transferring data are bound by strict confidentiality agreements
• International-standard data protection is maintained
• Data is transferred only for necessary purposes
• Encryption technology is used in every instance of transfer

999bc always maintains the highest standard of technical and administrative security measures to protect user data, regardless of where that data is processed.

999bc reviews this privacy policy from time to time and updates it when necessary. In the event of changes, we will notify you by the following methods:

• By displaying a notice on the platform
• By sending a notice to your registered email address
• By updating the "Last Updated" date at the top of this page

For significant changes, we will notify you at least 30 days in advance. Continued use of the platform after any changes indicates that you have accepted the updated policy. If you do not agree with the new policy, you have the right to close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact our dedicated support team. We provide assistance in Bengali 24 hours a day, 7 days a week.

Privacy-related requests are processed promptly upon receipt. Protecting your privacy is a commitment we take seriously.